Huawei Photovoltaic Energy Storage Product Manual

How do you dispose of a Huawei energy storage system?

Move the removed batteries to a safe place (an open and safe outdoor place is recommended), and then place the batteries in the fire sand box or salt water. If a Huawei energy storage system (ESS) emits smoke or catches fire, household members should not dispose of the ESS by themselves. Follow the following steps:

How do I contact Huawei residential inverters & ESS?

If you have any questions about Huawei residential inverters and ESSs, contact your installer or call our local service hotline. For local customer service contact information, visit Huawei official website or choose Me > About > Contact Us on the app.

What if a Huawei energy storage system emits smoke or catches fire?

If a Huawei energy storage system (ESS) emits smoke or catches fire, household members should not dispose of the ESS by themselves. Follow the following steps: If batteries emit smoke or catch fires, notify all household members to evacuate immediately.

What should I do if my Huawei is leaking electrolyte?

After evacuating to a safe outdoor area (20 m away is recommended), call the fire department immediately. While waiting for the fire rescue, contact the installer and Huawei technical support. The leaked electrolyte is a colorless viscous liquid that may evaporate rapidly and is flammable, turning into white salt residues.

What should I do if my Huawei battery catches fire?

If batteries emit smoke or catch fires, notify all household members to evacuate immediately. After evacuating to a safe outdoor area (20 m away is recommended), call the fire department immediately. While waiting for the fire rescue, contact the installer and Huawei technical support.